Privacy Policy

1. Introduction

AIM Data Cleansing ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data cleansing service at aimdatacleansing.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our Service:

• Account Information: Email address, username, and encrypted password
• Payment Information: Bank account details (encrypted), subscription tier, and payment history
• Profile Information: Profile picture URL (optional)
• Communication Data: Email correspondence and support tickets

2.2 Data Files

When you use our data cleansing service, we temporarily process:

• Uploaded Files: Spreadsheet files you submit for cleansing
• Processed Files: Cleaned data files and validation reports
• Job Metadata: File names, processing status, timestamps, and job history

2.3 Technical Information

We automatically collect certain technical data:

• Usage Data: Pages visited, features used, time spent on Service
• Device Information: Browser type, operating system, IP address
• Cookies: Authentication tokens, session data, and preferences

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Process your data files, validate information, and generate reports
• Account Management: Create and manage your account, process payments, track credits
• Communication: Send service updates, notifications, and respond to inquiries
• Improvement: Analyze usage patterns to enhance Service quality and features
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with applicable laws and regulations

4. Data Security and Encryption

4.1 Password Security

?? IMPORTANT: Your passwords are never stored in plain text or visible to AIM Data Cleansing personnel. All passwords are hashed using industry-standard bcrypt encryption with salt. Even our administrators cannot view or recover your password.

4.2 Data Encryption

• In Transit: All data transmitted between your browser and our servers is encrypted using TLS/SSL
• At Rest: Sensitive data including passwords and payment details are encrypted in our database
• File Protection: Processed files are password-protected before delivery

4.3 Access Controls

• User data is isolated and accessible only to the account owner
• Staff access is limited to authorized personnel on a need-to-know basis
• All access is logged and monitored for security purposes
• Multi-factor authentication is available for enhanced account security

4.4 File Storage and Retention

• Temporary Processing: Uploaded files are processed in secure, isolated environments
• Secure Storage: Files are stored in Azure Blob Storage with encryption
• Automatic Deletion: Archived and deleted jobs are permanently removed after 90 days
• User Control: You can delete your files at any time from the My Jobs page

5. Data Sharing and Disclosure

5.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information or data files to third parties.

5.2 Service Providers

We may share information with trusted third-party service providers who assist us:

• Cloud Hosting: Microsoft Azure (data storage and processing)
• Payment Processing: Stripe (secure payment handling)
• Email Services: IONOS (transactional emails only)

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect user safety

6. Your Privacy Rights

6.1 Access and Portability

• View your personal information in the Profile section
• Export your data files at any time
• Request a copy of your account data

6.2 Correction and Deletion

• Update your profile information directly in your account
• Delete job files from My Jobs or Profile pages
• Request account deletion by contacting support

6.3 Communication Preferences

• Opt out of marketing emails (service emails will continue)
• Update notification settings in your account

6.4 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Authentication and session management (required)
• Functional Cookies: Remember your preferences and settings
• Analytics: Understand how you use our Service (anonymized)

You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.

8. Data Retention

We retain your information for different periods based on type and purpose:

• Account Data: Until you delete your account, then 30 days for backup purposes
• Job Files: Until you delete or archive them, then 90 days for archived items
• Payment Records: 7 years for tax and legal compliance
• Support Tickets: 3 years for quality assurance
• Logs: 90 days for security and troubleshooting

9. International Data Transfers

Our Service is hosted on Microsoft Azure with data centers in various locations. Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

We will respond to your inquiry within 30 days.

13. Data Protection Officer

For data protection matters, you may contact our Data Protection Officer at dpo@aimdatacleansing.com.